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Payroll Services Summit 2020 on-demand: The dangers of exceeding client expectations

Maria Mason is the Director of UK Payroll at BDO, the UK’s fifth largest accountancy and advisory firm, providing services to ambitious businesses within the UK and worldwide. Watch this on-demand webinar recording from the 2020 Payroll Services Summit to hear how Maria and her team enhanced their payroll service and cut costs while continuing a high level of service to their 14,000 payroll clients.

Payroll is a complex, high-risk process with a narrow margin for errors.

Even large bureaus can find themselves over-delivering to meet the demands of certain clients, which can have consequences for all involved.

In this session, Maria provides detail on how she and her 50-person team leveraged technology to grow and retain their client base, increased team productivity and cut costs across the business - all from a large bureau perspective.

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